Frequently Asked Questions
When it comes to stationery there are always a lot of questions...
I don't promise to be able to answer all of theme here, but I will try to cover the most common ones that I'm asked at consultations and wedding fairs. If you want to know something that isn't below, then please don't hesitate to contact me for more information.
When should I send out my stationery?
I recommend sending out your save the dates about a year before your wedding date - this gives everyone enough notice should they need to book any holiday. You normally want your final guest numbers ready about 6 weeks prior to your special day depending on your venues requested dates. This means you want to send out your invitations about 3-5 months before your wedding. However, if you have guests traveling or needing to book accommodation you may need to send them out earlier.
What is the process for ordering bespoke stationery?
After the initial consultation I will send you an initial quote, based on the quantities and design elements we have discussed. If you are happy to proceed with this quote then a 25% non-refundable deposit is required to secure your order. I then work on your initial design. Once complete a digital PDF is sent over for your feedback. Please be honest - I won't be offended if you aren't happy and want to make amends; it is your stationery after all. We work together to finalise the design - including the addition of all of your specific details so that the design's perfect.
Once you have signed off the artwork it's time to finalise your exact numbers and pay me - sorry! (the balance from the original quote is amended to reflect any change in quantity ordered). I will then send your stationery to print. If you have ordered digital files then a print-ready PDF will be sent via email or WeTransfer depending on file size. If you have ordered printed stationery please allow 2-3 weeks. Once I have quality control checked your stationery it is time for me to dispatch it out to you first class - or if local, I will arrange to hand delivery it, if convenient. Finally, happy customers ... yay!
How long does the process take?
This depends on what you are ordering. If you are ordering from one of our pre-designed collections this could be only a couple of weeks. For something bespoke, you should allow 2-3 months. The best thing is to ask me for a quote and include a time-frame based on your design and print requirements.
I would like to create my stationery myself but need help with creating certain elements, can you help?
Absolutely - whether you want me to create all of the paper elements for you, or just some inserts etc, send an email explaining what you need and I will do my best to help.
Will I get a printed proof?
A printed proof is not built into the cost of your stationery unless you order one. If you decide after your initial quote that you would like printed proof this can be added for £15.00.
I only need a small number of invites, is this a problem?
Absolutely not, there is no minimum order. However, you may find that the cost of a small amount is the same as a larger quantity - this is because of the time taken setting up the artwork and print run, regardless of the quantity ordered.
I'm not sure how to word my invitations, can you suggest something?
Definitely, let me know how formal you want to be with your invitations and I can help to guide you.
My theme or idea is a bit unusual, does this matter?
The wonderful thing about celebrations is the variety and uniqueness of each one. I welcome all ideas no matter what form they take.
I'm not sure of the quantity I need, can I get a quote?
Not having a definite quantity doesn't mean that you can't get a quote, it just means that it won't be accurate. Your quote will be broken down into the design costs and the print costs based on your rough numbers. Once you are happy for the design to be sent to print, this will be your last opportunity to finalise your numbers. Your final invoice will then be amended to reflect this.
I'm not in Bournemouth or Poole, is this a problem?
Absolutely not! Distance is not a problem when it comes to your wedding stationery. However, this will mean that all decisions will be made via email or phone unless you order a printed proof or sample.
Do you offer a digital PDF options to that I can print it myself?
Yes! I send a lot of digital PDF designs to customers outside of the UK and to those who want to make their invitations themselves. Many of the pre-designed items are already available on etsy as a digital download as well as printed. If you would like to order a bespokePDF then just let me know via email.
Do you offer NHS, Military & Blue Light Discounts?
Yes I do - I feel its the least I can do. Simply provide a valid ID and you will receive 10% discount on all special occasion designs.